Refund Policy

Last updated: November 2026

14-day refunds

ExifMate Pro is a yearly subscription at €15 per year, VAT included. If it doesn't work for you, email support@exifmate.app within 14 days of your purchase or renewal from the address you used at checkout (or include your Paddle order number), and we'll refund that payment in full — no questions asked.

How refunds are processed

Purchases are processed by Paddle as merchant of record. Approved refunds are issued by Paddle back to your original payment method. Depending on your bank or card issuer, it can take a few business days for the refund to appear.

What happens to your license

When a refund is completed, your subscription is canceled and the associated license key is revoked. The app then returns to the free tier (up to 3 geolocations). Photos you already geotagged are, of course, yours to keep — the GPS data written into them is not affected.

EU/UK consumers

EU and UK consumers normally have a statutory 14-day right of withdrawal for digital purchases. Our 14-day refund policy above matches that period, so simply emailing us within 14 days is all it takes. Nothing in this policy limits any mandatory consumer rights you may have under applicable law.

Problems before refunds

If something isn't working — checkout, license delivery, activation — email support@exifmate.app first and we'll do our best to fix it. If we can't, the refund policy above applies.