Help & Support
Questions about ExifMate, or something not working? Start here, or just email us.
Contact support
We reply to every message, usually within a couple of working days.
To help us sort it out quickly, please include:
- Your macOS version ( Apple menu → About This Mac ).
- The ExifMate version ( ExifMate menu → About ExifMate ).
- What you did, what you expected, and what happened instead.
- If it involves a specific photo, the file type (JPEG, HEIC, PNG, …), file size, and whether the photo already carries GPS data.
Don't send us your photos — we don't need them, and they're yours.
Common questions
How do I geotag photos?
Drag photo files from Finder onto a geolocation in the ExifMate list. ExifMate writes the location's GPS coordinates into each photo's EXIF data, in place. Nothing is uploaded and no copy is kept.
How do I add a geolocation?
Click + and either search for a place or address, paste coordinates into
the search field (like 50.8503, 4.3517 or 50°51'01"N 4°21'06"E), or
tap anywhere on the map. After coordinates or a tap, ExifMate offers nearby named places — a
landmark, a park, the city you're in — as a shortcut; using one is optional, and the pin stays
exactly where you put it.
You can also drop a photo that already has GPS data onto the empty area of the window or the dashed zone at the bottom. ExifMate reads the coordinates from it and creates a named geolocation from them.
Can I change the order of my geolocations?
Yes — drag rows into the order you want. The order is saved. Newly added locations appear at the top.
Geolocations can be added and deleted (hover a row to reveal the bin icon), but not edited. To change a name or coordinates, delete it and add it again.
What are the thumbnails under a geolocation?
They're the most recent photos you've tagged with that location. Click one to reveal the file in Finder. ExifMate keeps a small preview of each, so clicking a thumbnail never has to re-read the original file.
If you move or rename a tagged photo in Finder, clicking its thumbnail still finds it.
How do I activate my license?
The first three geolocations are free. Adding a fourth shows a purchase screen: buy a license, then paste the key from your email into that screen and press Activate.
Without a license, only the first three geolocations in your list are active. Any beyond that are shown as Paused — they stay in your list and nothing is deleted, but photos can't be tagged with them. Dropping photos on a paused geolocation opens the purchase screen rather than ignoring the drop, and the photos are tagged as soon as you activate. Reordering your list moves which three are active.
Activation needs an internet connection to verify the key. If you see a message that the license server couldn't be reached, your key is fine — check your connection and try again.
How does the subscription work?
ExifMate Pro is €15 per year, VAT included. It renews every year and your license key stays the same, so there's nothing to re-enter. To cancel or update your payment details, use the link in your receipt from Paddle.
When a subscription ends, geolocations beyond the first three are paused, the same as without a license. Nothing is deleted, and photos you've already tagged keep their location. ExifMate also works offline for up to 14 days after it last reached the license server, then asks to connect again.
I lost my license key
Your key was emailed to the address you used at checkout. Search your inbox for "ExifMate", including your spam folder. If it's gone, email support@exifmate.app from the address you purchased with and we'll resend it.
Some photos fail to geotag
JPEG, HEIC, PNG and most TIFF files are tagged without losing image quality or other metadata. ExifMate can't write RAW, WebP, JPEG 2000, GIF or BMP files, and leaves those exactly as they were, along with any file it can't read or save. The status line under the list names each file that wasn't tagged and says why.
A few files can only be tagged at a cost, so ExifMate asks first: AVIF and JPEG-compressed TIFF have to be re-encoded, which slightly reduces quality, and in a HEIC file holding several images with different metadata, all of them would get the first image's. The answer applies to that drop only, and Skip leaves the files untouched.
Where is my data stored?
Everything stays on your Mac. Your geolocation list, cached thumbnails and license
information live in ~/Library/Application Support/ExifMate/. Photos are only
modified in place. See the privacy policy for the few things that
do leave your Mac (place search and license verification).
Can I use my license on more than one Mac?
A license covers a small number of Macs, within the limit stated at checkout. Each Mac is counted the first time it verifies the key. If you hit the limit after replacing a Mac, email support@exifmate.app and we'll sort it out.
Refunds
See the refund policy. Purchases are handled by Paddle as merchant of record, so your receipt and invoice come from them.
Still stuck?
Email support@exifmate.app — a real person reads it.